The coupling Telephony / Computing is realized via our Multi-module CSTA Service ( MCS ). Settled on the server of application of the company, this software component allows to couple the phone functions with the professional application of the customer:
- Pop-up form following an incoming call
- Click-to-call in a contacts database
- Computer Telephony Integration, etc.

The MCS has for main functions:

The management of the phone functions :
- Dialling
- Off-hooking
- Disconnect
- Transfer
- Conference

The management of the information of the calls :
- Calling Nr
- Called Nr
- DTMF code

The monitoring of the phone status

This solution is intended for integrators and programmers of software CRM.