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| Speech recognition |
The speech recognition adapted to an automatic attendant allows to simplify the reception and the routing of the incoming calls. The caller gives a name of person or a name of department and his call is transferred.
Thanks to the grammar elaborated by our server of speech recognition, a word or a word group can be recognized in a sentence pronounced by the caller, what allows to improve very sharply the rate of recognition.
ARCHITECTURE
APPLICATION
For incoming calls: Virtual Operator
Principle: the callers give the name of a person or a dep further to the greeting announce of the server then they are transferred towards the telephone corresponding in the phone book.
FEATURE
1. Software licenses of speech recognition : TeliSpeech from Telisma
- Lower than 1000 words
- Superior or equal in 1000 words
2. Languages
- French
- English and American
- German
- Spanish
- Polish
- Dutch
3. Access
- Analog FXO, S0/EuroISDN, S2/QSIG, SIP (S0, S2 or SIP for private phone book application)
- 2 to 12 access with FXO, S0, SIP
CHARACTERISTICS
- Software of speech recognition : TeliSpeech from Telisma
- Multi-speakers recognition
- Multilingual
- Flexible and phonetic recognition by phonemes
- Recognition by anticipation: interruption of the announcement during the menu
- Recognition of a word or a phrase in a sentence
- Semantic interpretation to recognize the essential datum
- Language with statistical models to simplify the grammar
- Filter of noise evolved to reject the noise
 Download Administration-ZOE_fr_6.pdf PC-DiscoVoiceZOE_v1.pdf Presentation_DiscoVoice-ZOE_Entreprise_2010_fr_A.pdf Presentation_DiscoVoice-ZOE_Maison de retraite_2009_fr_A.pdf Présentation_InfoVox-Santé_mai2009.pdf |